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Customer Supports

The following information is here to help answer most of your questions. If there’s something else you would like to know, then don’t hesitate to Contact Us 

 

SHIPPING & DELIVERY

We offer worldwide shipping, and destination of packages include the USA, Europe and Canada and even a village in Africa. Orders are processed and shipped within two days.

Delivery date varies, and the form on the right illustrates specific information for your convenience.

Destination Post Express
USA 6 - 10 days 2 - 5 days
Canada 6 - 10 days 5 - 8 days
Germany           - 4 - 8 days
France           - 4 - 8 days
Italy           - 4 - 8 days
UK           - 4 - 8 days
Rest of Europe 6 -10 days 4 - 8 days
Australia           - 3 - 5 days
New Zealand 6 -10 days 3 - 5 days
Japan           - 2 - 3 days
Singapore            - 2 - 3 days
Chinese mainland            - 2 - 3 days
Hong Kong,China            - 2 - 3 days
Taiwan, China            - 2 - 3 days
South America            - 3 - 5 days
Other Countries 6 - 10 days 5 - 8 days

 

TERMS

Please review the following terms that govern your use of and purchase of products from our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms.

1, IMPORT TAX

Packages will be sent from the USA, Hong Kong (China) or Chinese mainland with the best shipping service. Import tax is charged to your account when goods are not tax-free.

2, RETURN POLICY

If you find your goods damaged and decide to return them, you should contact customer service at support@ikeposusa.com with 15 days of your order's delivery. Make sure to send your goods in the original packaging and documentation should be included as well. Please note that any damaged goods can't be returned after 15 days of receiving the order.

3, COPYRIGHT

All content on ikepodusa.com and ikepod.it websites, including but not limited to, page headers, images, illustrations, graphics, and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by IKEPOD USA LLC.

In other words, do not copy our data without our written permission.

4, SECURITY

As orders are placed via Shopify, a durable online e-commerce platform, your purchase data won't leak out from the strong firewall. Your address and phone data only stay for a while for delivery, and when the order is completed, your data will be deleted from our account.